This following 10 points set out the key points about how Superior Recruitment Pty Ltd collect, handle and store your personal information.
1. How We Collect Your Personal Information
We collect, hold, use and disclose personal information to carry out our functions or activities as required by the Australian Privacy Principles under the Privacy Act 1988 (legislation.gov.au) (Privacy Act).
We will collect personal information from you directly: if you are a Candidate, applying for work; if you are a Client, during the course of our business relationship with you and your business; and/or if you are a Referee, when seeking your opinion regarding a Candidate.
We may also collect personal information from a third party or a publicly available source to enable us to confirm the information you have provided to us, and to include other relevant and necessary information in connection with your application to us for work. We also collect personal information through our websites and social network services including Facebook and LinkedIn.
2. How We hold Your Personal Information
All personal information provided to us is securely stored on our Information record system and database until it is no longer needed, or you ask us in writing to remove your information. If you require your personal information to be removed from our system and database please contact us at email@example.com
How Your Information will be Collected when Visiting our Website. You can visit our web site and browse without the need to disclose any personal information.
When you visit our Website, we may record anonymous information such as the date and time of your visit, the server/IP address, which site was visited and the information viewed and/or downloaded.
The information gathered cannot be directly matched to an individual and is only used for administration and statistical purposes such as error logging. The information cannot tell us anything about you; it can only tell us about how you used our website. This information can help us determine what areas of our web site are most beneficial to our visitors.
3. Purpose of Collecting Your Personal Information & How it is Used
For the latest versions of these Acts visit the ComLaw website: www.comlaw.gov.au
We will only collect information that is reasonably necessary for the proper performance of our activities or functions as a recruitment agency. We do not collect or use personal information for the purposes of unlawful discrimination.
The type of personal information that we collect and hold, is information that is reasonably necessary for the proper performance of our activities or functions performed as a recruitment agency and can differ depending on whether you are a Candidate; Client or Referee:
Categorised as someone who is looking for a placement or work through us; or whom we have identified as a person who might be receptive to an offer of a placement or work through us. As a Candidate your personal and sensitive information will be used in connection with the following information gathering and recruitment related activities:
- Your work placement or possible work placement
- Checking your work rights status with any government department or body or their agents
- Contacting you to offer you work or to ascertain your availability for work
- Your performance appraisals within your new work placement
- Our assessment of your ongoing performance and job prospects
- Any test or assessment (including medical tests) that you might be required to undergo in connection to your job search or work placement
- Our management of any complaint, investigation or inquiry in which you are involved
Any insurance claim or proposal that requires disclosure of your personal or sensitive information
- Ensuring our internal business processes are operating efficiently which may include quality audits, service evaluations, fulfilling legal requirements and conducting confidential systems maintenance and testing
- To undertake directly or through an agent criminal reference checking with relevant government agencies
- Our management of any complaint, investigation or inquiry in which you are involved
Note: If you do not give us the information we seek, this can limit our capacity to locate suitable work for you and/or place you in work.
Information Statement for Candidates
Your relationship with Superior Recruitment Pty Ltd, a private employment agency, is regulated by a number of Commonwealth and State laws, and in particular the Private Employment Agents Act 2005 and the Private Employment Agents (Code of Conduct) Regulation 2005 (the Code). Further information about the Codes can be directly obtained from the Business Queensland website Page: www.business.qld.gov.au/industries/service-industries-professionals/service-industries/private-employment-agents
Prior to offering you with a job placement and our employment services, we are obliged, as a Private Employment Agent based in Queensland, to provide you, as a Candidate, with the following information:
- We must not charge you a fee for finding or attempting to find work for you. To do so would be in contravention of section 408D of the Industrial Relations Act 1999.
- That our employees have a working knowledge of State and Commonwealth legislation affecting the placement and employment of work seekers.
- In our recruitment capacity we will ensure that all placements are made in accordance with any relevant legislative requirements.
If you believe through collecting or using your personal information that we have acted illegally, inappropriately or in a false or misleading way, you may obtain information about action that may be taken from Fair Work Commission www.fwc.gov.au/ Contact details for their Queensland Office are: firstname.lastname@example.org or phone them on 1300 799 675
Categorised as someone other than a Candidate who is looking to acquire our services as a recruitment agency or whom we have identified as someone who might be interested in acquiring our services.
The information that we typically collect and hold about Clients is information necessary to help us manage the presentation and delivery of our recruitment services and may include:
- Information about position, contracting and hiring authority;
- Information about team structures and roles;
- Information about incidents in the workplace;
- Client relationship information;
- Credit check and financial information.
A Referee: a person from whom we have sought facts or opinions regarding the suitability of one of our Candidates for work or positions through us; and who may be a Referee nominated by the Candidate, a Client or us.
The information we collect and hold about a Referees is information that is necessary to help make determinations about the suitability of one of our Candidates for a particular jobs or particular types of work and may include:
- Information about work position, authority to give a reference check and preferred contact details;
- Opinions of the Referee regarding the Candidates character and work performance or work environment; and
- Facts or evidence in support of those opinions, sometimes involving the Referee’s own knowledge and experience of having worked with the Candidate.
4. Disclosure of Information
Related Purpose Disclosures
We outsource a number of services to contracted service suppliers (CSPs) from time to time. Our CSPs may see some of your personal information. Typically, our CSPs would include Software solutions providers, IT contractors and/or Background checking and screening agents.
We take reasonable steps to ensure that terms of service with our CSPs recognise that we are bound by obligations to protect the privacy of your personal information and that they will not do anything that would cause us to breach those obligations.
Some of your personal information is likely to be disclosed to overseas recipients, with the most likely country, and recipient being the U.S. as our database provider is U.S. based and holds information on their servers in the U.S.
5. Accessing and correcting your personal information
As per the National Privacy Principles (Principle 6 – Access and Correction), you have a right to see and have a copy of personal and sensitive information about you that we hold.
If you are able to establish that personal or sensitive information that we hold about you is not accurate, complete and up to date, we will take reasonable steps to correct it so that it is accurate, complete and up-to-date.
You will need to verify your identity, and we may impose a moderate charge for providing access to personal or sensitive information. We will not charge you simply because you lodge a request for access.
If you wish to exercise your rights of access and correction you should contact us via email at email@example.com and address your request for your personal or sensitive information to Managing Director Christine Foudoulis. If you need to contact us about your personal or sensitive information urgently outside of normal office hours you should contact firstname.lastname@example.org
6. Policy Changes in Future & Staying Up to Date
7. Photos and Images
As part of our Registration process, we may request proof of identification from you including copies of your passport, visa, driver’s license or any other relevant licences and will only do so for the performance of our activities or functions as a recruitment agency.
8. Electronic Interactions
We also collect personal information through our websites and social networking services such as Facebook and LinkedIn Accounts.
9. How to Make a Complaint
You have a right to complain about our handling of your personal information if you believe that we have interfered with your privacy. Please contact us in writing to email@example.com
We will only collect information that is reasonably necessary for the proper performance of our activities or functions as a recruitment agency. We do not collect personal information just because we think it could be useful at some future stage if we have no present need for it. We do not collect or use personal information for the purposes of unlawful discrimination.